PRIVACY POLICY
Effective Date: September 9, 2026
Spare Nest Storage LLC (“Spare Nest,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, rent a storage unit, make a payment, or otherwise use our services.
1. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, mailing address, email address, and telephone number;
- Date of birth, identification information, and emergency-contact information;
- Rental details, unit information, account history, and signed agreements;
- Payment and transaction information;
- Insurance or tenant-protection information;
- Vehicle information when applicable;
- Communications you send to us;
- Gate-access records and account activity;
- Facility security-camera images;
- Internet Protocol address, browser type, device information, and website activity; and
- Other information you voluntarily provide.
Payment-card and banking information may be collected and processed directly by our third-party payment processor.
2. How We Collect Information
We may collect information:
- Directly from you through our website, rental forms, communications, or payments;
- Through our storage-management and payment-processing systems;
- Automatically through cookies and similar website technologies;
- Through facility access-control and security systems; and
- From service providers, insurers, tenant-protection providers, or other parties involved in administering your account.
3. How We Use Information
We may use personal information to:
- Process reservations, rentals, payments, cancellations, and move-outs;
- Create and manage customer accounts;
- Verify identity, insurance, and eligibility to rent;
- Provide facility and gate access;
- Communicate about your account, payments, access, facility operations, or emergencies;
- Administer insurance or tenant-protection requirements;
- Respond to questions and customer-service requests;
- Maintain facility safety and investigate suspected misuse or unlawful activity;
- Process defaults, liens, collections, or sales as permitted by the Rental Agreement and law;
- Prevent fraud and protect our customers, business, and property;
- Maintain and improve our website and services;
- Comply with legal, regulatory, insurance, and accounting obligations; and
- Send marketing communications when permitted by law.
4. How We Share Information
We may share information with service providers that help us operate, including:
- Storage-management and website providers;
- Payment processors and financial institutions;
- Insurance or tenant-protection providers;
- Gate-access, security, and surveillance providers;
- Email, text-message, hosting, analytics, and technology providers;
- Accountants, attorneys, insurers, collection services, auction providers, and other professional advisers;
- Government agencies, courts, law enforcement, or other parties when required or permitted by law; and
- A purchaser, lender, successor, or other party involved in a business financing, sale, merger, or transfer.
These providers may use information as necessary to provide their services or meet their own legal obligations.
We do not sell personal information for money. We also do not share mobile information or text-message consent with third parties for their own marketing purposes.
5. Cookies and Analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website activity, improve performance, and help prevent fraud.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
6. Communications
We may send transactional communications concerning rentals, payments, account status, access, notices, or facility operations.
If you receive promotional emails, you may unsubscribe using the link in the message or by contacting us. You may opt out of promotional text messages by replying STOP. Opting out of marketing messages will not prevent necessary account or legally required communications where permitted by law.
Message and data rates may apply to text messages.
7. Information Security
We use reasonable administrative, technical, and physical safeguards intended to protect personal information. However, no website, transmission method, or storage system can be guaranteed completely secure.
You are responsible for protecting your account credentials, gate code, and password and for notifying us if you believe they have been compromised.
8. Retention
We retain personal information for as long as reasonably necessary to operate our business, administer your rental, resolve disputes, enforce agreements, satisfy accounting or insurance requirements, and comply with applicable law.
Retention periods may vary based on the type of information and the purpose for which it was collected.
9. Children’s Privacy
Our website and rental services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.
10. Your Choices and Privacy Requests
You may contact us to request access to or correction of personal information we maintain about you. Depending on applicable law, you may have additional rights concerning your personal information.
We may need to verify your identity before processing a request. Certain information may be retained when required for legal, security, accounting, or contractual purposes.
11. Third-Party Websites and Services
Our website may contain links to services operated by other companies. Their privacy practices are governed by their own policies, and Spare Nest is not responsible for those independent practices.
12. Changes to This Policy
We may update this Privacy Policy periodically. The revised policy will be posted on our website with an updated effective date.
13. Contact Us
Questions or requests concerning this Privacy Policy may be directed to:
Spare Nest Storage LLC
595 Industrial Boulevard
Watertown, MN 55388
Phone: 952-697-9711
Email: info@sparenestmn.com