PAYMENT, CANCELLATION AND REFUND POLICY

Effective Date: September 9, 2026

This policy explains the payment, cancellation, and refund practices of Spare Nest Storage LLC. The renter’s signed Rental Agreement contains the complete terms governing the rental. If this policy conflicts with the Rental Agreement, the Rental Agreement controls, except where prohibited by law.

1. Monthly Rent

Rent is due each month on the anniversary date of the rental start date. For example, if a rental begins on the 12th, rent is due on the 12th of each month.

Rent must be paid using an accepted payment method. A payment is not complete until it has been successfully processed.

2. Automatic Payments

If a renter enrolls in automatic payments, the renter authorizes Spare Nest and its payment processor to charge the payment method on file for recurring rent and other authorized amounts in accordance with the Rental Agreement.

Renters are responsible for keeping payment information current. Canceling automatic payment authorization does not terminate the Rental Agreement or eliminate amounts owed.

3. Late and Returned Payments

A late fee equal to 20% of the unpaid rent may be charged if payment has not been received by 11:59 p.m. on the fifth day of nonpayment.

A $35 fee may be charged for a returned check or other returned payment. Additional fees and default remedies may apply as disclosed in the Rental Agreement and permitted by law.

4. New-Rental Cancellation

A new rental may be canceled for a full refund by providing written notice to Spare Nest Storage within 48 hours after completing the rental, provided the renter has not entered, occupied, or stored any property in the unit.

Once the unit has been accessed or used, payments are nonrefundable.

This 48-hour cancellation period applies only to the initial rental and does not apply to monthly renewals.

5. Ongoing Rental Cancellation and Move-Out

To terminate an ongoing rental, the renter must provide at least 10 days’ written notice before the intended move-out date.

The unit must be completely empty and broom-clean, the renter’s lock must be removed, and Spare Nest must be notified that the unit has been vacated. Removing belongings without notifying Spare Nest does not terminate the Rental Agreement.

Rent continues until the rental has been properly terminated in accordance with the Rental Agreement.

6. Refunds and Proration

Rent is not prorated for a final partial rental period. Monthly rent, renewal payments, late fees, default or administrative fees, cleaning charges, lock-cut fees, insurance or tenant-protection charges already incurred, and other earned charges are nonrefundable except in the event of a verified billing error or as otherwise required by law.

Promotional discounts have no cash value and will not be refunded or exchanged.

7. Billing Errors and Duplicate Charges

If you believe you were charged incorrectly or more than once, contact us promptly with your name, unit number, payment date, and a description of the issue.

Verified billing errors or duplicate charges will be corrected or refunded to the original payment method when reasonably possible. Refund-processing times vary by payment provider and financial institution.

8. Payment Disputes

Please contact Spare Nest before initiating a chargeback so we have an opportunity to investigate and correct any billing error. This request does not limit any rights you may have through your card issuer or applicable law.

9. Contact Us

Cancellation notices, billing questions, and refund requests should be submitted in writing to:

Spare Nest Storage LLC
595 Industrial Boulevard
Watertown, MN 55388
Phone: 952-697-9711
Email: info@sparenestmn.com